Returns & Warranty Policy
We offer a 30-day money-back guarantee on all products purchased directly from our official store, provided they are in their original packaging. If you experience a technical defect after this period, your purchase remains protected under our comprehensive two-year limited warranty.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Print Prepaid Label
Once approved, download and print the prepaid shipping label provided via email to ensure tracked delivery.
Pack Your Device
Securely place the mophie product and all original accessories inside the shipping box to prevent damage during transit.
Receive Refund or Replacement
After our warehouse inspects the item, we will issue a full refund to your original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing