Frequently Asked Questions
Everything you need to know about mophie products, shipping, and warranty.
How do I know if a mophie power bank is compatible with my device?
mophie products are designed to work with a wide range of devices. Most powerstation batteries feature universal USB-A or USB-C ports. For wireless charging, ensure your device supports the Qi or MagSafe standard.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for faster delivery.
Does my mophie product come with a warranty?
Yes, most mophie products include a 2-year limited warranty from the date of purchase, covering defects in materials and workmanship under normal use.
Can I charge my phone and the mophie battery at the same time?
Yes, many mophie products feature Priority+ charging, which sends power to your connected device first and then recharges the mophie battery once the device is full.
What is your return policy?
We offer a 30-day money-back guarantee for products purchased directly from our website. Items must be returned in their original packaging with all included accessories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.